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dinsdag 10 januari 2012

RES Workspace manager Express license not activating + How to solve it

When installing RES workspacemanager 2011 RS2 i found out that we couldn't register the Express Edition of this software.

But Express Edition has unlimited users and the Evaluation version just 25 seats.

The Query: "select * from tblSettings where lngClassID = 38" run without the quotes. It wil give you 9 results. Within the results probably there's the one who's causing the failure.

run now Query: "delete from tblSettings where lngClassID = 38" again without the quotes. This deletes the faulty registered keys.

Then start the RES Workspace Manager Console, set the licensing from Gold to Express and then register the Express edition. The activation will now succeed like the last 2 screens.

When you run the License Wizard you could get stuck in the following screen:

Error mentioned above when trying to activate

The Evalution license in RES





Results of the query on the Database

License registration succeeded

Unlimited licenses now available

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